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archive_ticket_view
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archive_ticket_view
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<section class="fw-sticky fw-searchbar-wrapper">
<div class="container">
<div class="row align-items-center py-8">
<div class="col-md-6">
{% element 'secondary_nav' %}
{
"breadcrumbs": [{ "label":"{{ 'portal_translations.header.tabs.home' | t }}", "url":"{{portal.home_url}}" },
{ "label":"{{ 'portal_translations.header.tabs.tickets' | t }}", "url":"{{portal.archive_tickets_home_url}}" },
{ "label":"#{{ticket.id}}", "url": "{{ticket.url}}"}]
}
{% endelement %}
</div>
<div class="col-md-4 ms-auto">
{{ portal | search_element }}
</div>
</div>
</div>
</section>
<section class="container-fluid px-0 fw-page-title-wrapper">
<div class="container">
<div class="py-24 py-lg-60 mx-0 fw-search-meta-info g-0">
<div class="fw-icon-holder pe-12">
<span class="icon-{{ ticket.source_id | ticket_source_icon }}-ticket"></span>
</div>
<div class="text-start">
<h1 class="fw-page-title">{{ ticket.subject }} #{{ ticket.id }}</h1>
<p>{{ 'portal_translations.created_on' | t}} {{ ticket.created_on | date: "%a, %d %b %Y"}} {{ 'portal_translations.at' | t}} {{ ticket.created_on | date: "%I:%M %p"}} - {{ 'portal_translations.via' | t}} {{ticket.source_name}}</p>
</div>
</div>
</div>
</section>
<section class="container-fluid bg-dark pt-32 pb-60">
<div class="container px-0">
<div class="row mx-0 g-0 fw-wrapper-shadow">
<div class="col-lg-9 fw-content-wrapper mb-16 mb-lg-0">
<div class="fw-comments-wrapper line-numbers px-16 px-md-24 py-16">
<div class="row fw-satisfaction-rating">
<div class="col-12">
<div class="fw-closed-info border rounded d-flex align-items-center mb-12">
<span class="icon-info"></span>
<div class="fw-closed-msg ms-8 ps-8">
{{ 'portal_translations.archive_tickets.replies_and_property_msg' | t }}
</div>
</div>
{% snippet archive_ticket_survey %}
</div>
</div>
<div class="row meta-info flex-column-reverse flex-md-row">
<div class="col-md-7">
{% if ticket.outbound_email? %}
{{ ticket.outbound_initiator | ticket_profile_avatar }}
<span class="semi-bold">{{ ticket.outbound_initiator.name }}</span>
<span>{{ 'portal_translations.archive_tickets.reported_info' | t }} {{ ticket.created_on | time_ago_info }}</span>
{{ ticket.status_id | ticket_status: 'Archived' }}
{% else %}
{{ ticket.requester | ticket_profile_avatar }}
<span class="semi-bold">{{ ticket.requester.name }}</span>
<span>{{ 'portal_translations.archive_tickets.reported_info' | t }} {{ ticket.created_on | time_ago_info }}</span>
{{ ticket.status_id | ticket_status: 'Archived' }}
{{ ticket | ticket_cc_email: 'cc-emails-wrapper pl-lg-46' }}
{% endif %}
</div>
</div>
<div class="ps-lg-46 pt-16 pe-lg-64">
<div>
{{ ticket.description_html }}
</div>
{{ ticket | attachments }}
</div>
<div class="fw-comments mt-8">
{% if ticket.public_comments.size > 1 %}
<div class="fw-comments-meta row align-items-center">
<div class="offset-md-6 col-md-6 mt-12 mt-md-0">
<div class="d-flex align-items-center justify-content-end fw-sortby-dropdown">
{{ 'portal_translations.sorted_by' | t }}{{ ticket | ticket_reply_sort }}
</div>
</div>
</div>
{% endif %}
<div class="fw-comments-list mt-16">
{% for comment in ticket.public_comments %}
{% if comment.survey %}
{{ comment | ticket_reply_survey }}
{% else %}
<div class="fw-comment-item mb-16 mx-0 d-flex">
<div class="px-0">
{{ comment | profile_avatar }}
</div>
<div class="bg-grey-500-600 p-12 br-6 w-100">
<p class="author-info">
<span class="semi-bold">{{ comment.user.name }}</span>
<span>{{ 'portal_translations.tickets.said' | t }} {{ comment.created_on | time_ago_info }}</span>
</p>
{{ comment | ticket_cc_email: 'cc-emails-wrapper' }}
<div class="pt-12">
{{ comment.description }}
</div>
{{ comment | attachments }}
</div>
</div>
{% endif %}
{% endfor %}
</div>
</div>
</div>
</div>
{% snippet archive_ticket_details %}
</div>
</div>
</section>
{% element 'code_insert' %}{}{% endelement %}